Frequently Asked Questions (FAQs)

1. What Makes Nattiluxe Beds Exceptional?
We blend traditional European craftsmanship with modern design, using only the finest natural materials like cashmere, wool, linen, cotton, silk, and premium horsehair. We handcraft our beds in specific cities of France, Slovakia, and Italy where our artisans have passed their upholstery knowledge from generation to generation. We have combined that with our mattress and bed knowledge to perfection.

2. How Can I Choose the Right Mattress Firmness ?
Choosing the right mattress firmness is crucial for a good night's sleep.

Choosing the right mattress often hinges on factors like your body weight, preferred sleeping position, and personal comfort preferences.


Sleep Position: Typically, individuals with a heavier body weight may find a firmer mattress more supportive, while those who are lighter might lean towards a softer mattress for comfort. As for sleeping positions, side sleepers tend to favor softer mattresses to provide cushioning for hips and shoulders, whereas those who sleep on their back or stomach might opt for a firmer mattress for better alignment and support.

Weight: Generally, individuals weighing less than 65 kg may find soft mattresses more comfortable. Those with a body weight ranging from 60 to 120 kg often prefer medium firmness for a balance of support and cushioning. Meanwhile, individuals weighing over 120 kg might opt for firm mattresses, which can offer enhanced support.

Preferences: Geographical preferences also influence mattress choice. In North-European countries, there's a tendency to choose soft to medium mattresses, while in Southern Europe, the preference shifts towards medium to firm mattresses. This is partly due to a widespread belief in Southern Europe that firmer mattresses provide better back support.

It's important to remember that these are general observations and personal preference is highly subjective. What feels comfortable and supportive to one person may not be the same for another. Therefore, while these guidelines can offer a starting point, the ultimate choice should be based on individual comfort and needs. We suggest exploring various options and considering personal sleep habits and preferences when making a mattress selection.

3. Can I Personalize My Bed?
Yes. At Nattiluxe, we believe in a bespoke sleep experience. Customize your bed with a variety of sizes, materials, legs and fabric options.

4. What is the Lifespan of a Nattiluxe Mattress?
Crafted with the highest quality materials and attention to detail, Nattiluxe mattresses are designed to last. With proper care, they provide exceptional comfort for a lifetime.

5. Do Nattiluxe Beds Have a Trial Period?

No, due to Nattiluxe’s Ethos on Customization and Environmental Responsibility:
Your bed is handcrafted upon order, ensuring every mattress is made specifically for you and is brand new. We prioritize sustainability and hygiene. We avoid the environmental impact of discarded mattresses and repacked returned products.

We invite you to visit our stores to find your perfect match in firmness and choices before ordering. You can test our beds at your closest retailer store. We do sometimes offer to cover the cost of your visit to a retailer by deducting the transport costs from your purchase. Inquire with us for information.

6. Which are the Unique Benefits of Horsetail Hair in Mattresses?

Horsetail hair, known for its durability and moisture-wicking properties enhances breathability and resilience. It's incredibly breathable and high-wicking, keeping you cool and temperature-regulated during sleep. Horsehair is open-celled and ‘hollow’, making it an excellent material for moisture wicking. This property allows moisture to pass through the hollow strands rapidly, ensuring that the mattress remains cool and comfortable. Additionally, horsehair acts like millions of tiny individual springs, providing both support and softness.

7. Can the horsehair used in your beds cause allergies?

No, the horsehair used in Nattiluxe beds is unlikely to cause allergies. This conclusion is based on several factors:

1. **High-Temperature Treatment**: During processing, horsehair is subjected to high-temperature steaming. This process effectively removes proteins and bacteria that are typically the cause of allergic reactions. The high temperatures ensure that any potential allergens are eliminated, making the horsehair safe for use in bedding.

2. **Natural Fiber Properties**: Horsehair is a natural fiber that is known for its hypoallergenic properties. Unlike some synthetic materials that can harbor dust mites and other allergens, horsehair, due to its structure and processing methods, is less likely to do so.

3. **Quality Control and Ethical Sourcing**: Nattiluxe's commitment to quality and ethical sourcing further minimizes the risk of allergies. The horsehair is sourced from reputable suppliers who adhere to high standards of animal care and product processing, ensuring that the final product is of the highest quality and free from contaminants.

4. **Limited Direct Contact**: In a mattress, horsehair is typically enclosed within other layers of material. This means there is limited direct contact with the skin, which further reduces the risk of any allergic reaction.

5. **Track Record and Customer Feedback**: Historically, there have no reports of allergies caused by horsehair in our mattresses. Customer feedback and industry reviews often highlight the hypoallergenic nature of horsehair mattresses.

While it's important to note that individual sensitivities vary, and what is hypoallergenic for one person may not be for another, the evidence suggests that horsehair, as used in Nattiluxe beds, is unlikely to cause allergic reactions.


8. What Are the Delivery Options?

If you live in continental Europe we can deliver your bed to your door. If you are close to one of our partner retail stores, they will handle the delivery and arrange with you a suitable day for delivery with the option of installation white-glove service. Top Mattresses, featherbeds and accessories can be shipped internationally. Please contact our customer service for details. For deliveries of complete beds outside Europe please contact us or your closest Nattiluxe retailer.

9. What Warranty and Customer Support Does Nattiluxe Offer?
In addition to adhering to Swedish consumer rights, Nattiluxe offers a 30-year warranty covering frame and spring breakage from the delivery date. For any queries or support, our dedicated team is here to assist you.